Orchard Craft Company - What Our Customers Say

Add a message in the Guestbook

1. Linda

   Thanks Orchard Craft Company for outstanding customer service - I too needed lettering in a hurry and you pulled out all the stops. Great product.

   Posted on Wed 1st Aug 2018 at 21:20

2. Sharon Earp

   I ordered some lettering which I needed urgently and I have to say your customer service is second to none, great communication and as promised my letters arrived by my deadline and were exactly what I needed. I would definitely shop with you again. Thank you so much. 5*

   Posted on Thu 19th Jul 2018 at 17:58

3. Chris F

   Ordered some iron on letters, which came quickly with clear instructions. All look lovely. Thanks. Will definitely use you again.

   Posted on Sat 14th Jul 2018 at 10:46

4. Jean Scurrah

   I wanted 3 x letters and 3 x numbers and received them very quickly. They are as described and quite lovely. Thank you

   Posted on Sat 16th Jun 2018 at 19:46

5. Rachel T

   I have received excellent service from the orchard craft company. I placed an order yesterday for some novelty buttons and I received them today, less than 24 hours later. The buttons are exactly as described and perfect for what I need. Thank you for such amazing service!

   Posted on Wed 13th Jun 2018 at 14:05

6. Stephanie D

   I needed some iron on/sewable numbers and letters to decorate a shirt for my granddad's 99th birthday. I came across your website by chance and ordered some "3cm Iron On Fabric ,Vintage Letters/Numbers, Set of 10, Plain fabric". I left you a message asking for prompt delivery due to the upcoming birthday. You dispatched my items the day after I ordered and I received them perfectly on time to sew them on and my granddad received my decorated shirt exactly on his birthday! Thank you so much! And thank you for the additional gift (navy heart) you included in my parcel. I have been extremely impressed with your customer service.

   Posted on Wed 30th May 2018 at 00:04

7. Hazel

   Back again for the third time. The iron-on motifs and letters have helped me to turn plain little dresses for my 18 month old granddaughter into eye catching outfits. Using their letters and motifs is so easy and they have survived a lot of washes.
   I like Orchard Craft because my items arrive promptly and are of great quality.

   Posted on Fri 4th May 2018 at 13:48

8. Lynne

   The order arrived very quickly. The Appliques. are an easy way of making a plain outfit look very pretty.

   Posted on Tue 10th Apr 2018 at 21:45

9. Cathy Neilson

   I have now completed the wedding bunting with your lovely letters and it will soon be on its way to Australia. It will then come back here for the UK wedding celebrations so I wonder if that will make it one of your most travelled orders?
   
   A huge thank you to Lesley and the team for your superb customer service, speedy responses and for going "above and beyond" with this order. I would not hesitate to recommend you to anyone.

   Posted on Tue 10th Apr 2018 at 09:20

10. Ceri Prendergast

    Superb service, Thank you so much Lesley for bespoking my order.
    The personalised bunting will look fantastic for my daughters wedding. Thanks again ????X

    Posted on Thu 29th Mar 2018 at 19:21

11. Hazel

    Back again just to say a big thank you, my grandson lost one of the letters and the lovely people at Orchard Craft have sent me some replacement letters straight away so I can complete a Mr Noisy project in time for a school book event. Thanks again for everything.

    Posted on Fri 23rd Feb 2018 at 13:34

12. Hazel

    I'm very impressed so much so that I've subscribed to Orchard Craft's mailing list - not something I normally do.
    Superb prices
    Superb quality
    and superb service.
    I will definitely use again.

    Posted on Thu 22nd Feb 2018 at 12:12

13. Anne Marie Harvey

    Thank you so much for my Nativity Buttons which arrived today. Your customer service is brilliant. From answering my email enquiry, to ordering the buttons, and delivery was seamless. I will be using your company again.

    Posted on Wed 17th Jan 2018 at 12:37

14. Anne brown

    Thankyou so much for the prompt delivery of the iron on letters which I ordered. I am really pleased with them I will use your company again if and when needed. Thankyou once again.

    Posted on Thu 23rd Nov 2017 at 17:52

15. Andrew Thomson

    Thank you for the J & K they were just what I needed and the instruction were spot on.

    Posted on Fri 17th Nov 2017 at 15:35

16. Rosanna

    Really happy with the letters I ordered. They were exactly what I was looking for and arrived quickly. Very useful to have the letters against a measuring tape to be able to calculate precisely which size to order. Will use this company again!

    Posted on Sat 14th Oct 2017 at 14:50

17. Susan

    Thank you very much Lesley - You provide an excellent service - with great communication, wonderful products and a speedy service - highly recommend. X

    Posted on Sat 7th Oct 2017 at 13:25

18. Niamh

    Excellent customer service and product. Arrived really quickly. Beautiful.

    Posted on Fri 6th Oct 2017 at 11:35

19. Hannah

    Great value, really happy with my order!

    Posted on Tue 3rd Oct 2017 at 10:30

20. Johanna

    The most amazing service!
    I ordered some iron-on letters last minute, Lesley said she was very busy and usually has a turn around of four days at her busiest times, but would do her best to get them to me on time (for my wedding anniversary) and two days later, here they were!
    Thank you very much again!

    Posted on Sun 13th Aug 2017 at 14:52

21. Jan Mckenty

    I am so pleased with my recent order. Lesley and her team were very helpful and delivered exactly what I was looking for! I just wanted to say a big 'Thank You' and will definitely recommend Orchard Craft Company to family and friends.

    Posted on Mon 26th Jun 2017 at 21:20

22. Lynn

    Order late Friday night and delivered Tuesday morning.Exceptional delivery and quality.
    A superb company to deal with.Long may you reign

    Posted on Tue 20th Jun 2017 at 15:41

23. Dale Walker

    Lesley, thank you so much for your wonderful service, very helpful and super efficient. I ordered iron on initials for bunting, then later on I decided I wanted to add '&' between the initials and add some small hearts. Lesley gave me a choice of sizes and cut these for me in the same material & colour as the initials. Although she was very busy, I needed these urgently and received them in the post next day. The material used was also good quality, I will certainly be using this Company again And thank you again Lesley.

    Posted on Sun 4th Jun 2017 at 21:25

24. Carol

    Received my order, which I am delighted with.Excellent service
    Thank you

    Posted on Wed 17th May 2017 at 15:16

25. J walker

    Super service, my order arrived within 2 days & the letters I ordered turned out with a little added extra of iron on hearts with each letter which to be honest finished off my project to a 'tee'

    Posted on Sat 13th May 2017 at 23:15

26. Amelia

    Great service, needed some letters really quickly- ordered on Thursday, arrived by Saturday morning post. Really pleased with them and can't wait to use Orchard Craft Company again!
    Thank you :) x

    Posted on Sat 13th May 2017 at 13:29

27. Debora

    What a pleasure to deal with such a lovely business.
    
    My request for speedy processing was dealt with and my order was delivered promptly. The Iron on letters were easy to use and the finished item looks really professional. Thank you from one very happy school leaver (and parent).

    Posted on Sat 6th May 2017 at 12:00

28. Helen

    I needed my order quickly to finish a birthday present- I told Lesley about this and my order was dispatched the same day. Really great quality products- I received lots of compliments about them! Would definitely recommend!

    Posted on Thu 4th May 2017 at 13:57

29. Gemma Bower

    Excellent service. I changed the colour of my order after placing it & this proved no problem. The goods arrived speedily & were just what I wanted, very good quality. Would definitely recommend & use again.

    Posted on Mon 17th Apr 2017 at 20:56

30. Emma

    Amazing service. Needed my order urgently. I emailed them as soon as I had submitted my order and they cut and sent it straight away. Couldn't ask for better service. Thank you Orchard Craft Company.

    Posted on Thu 13th Apr 2017 at 14:14

31. Audrey Ghanney

    I can't thank you enough! What a service! I was very much impressed and relieved altogether for saving the day because I missed a child's name off the list and it was just a day before the party!! I was promptly sent the letters via first class delivery! Thank you so much. I've spread the word about your company and the lovely work you do!

    Posted on Tue 4th Apr 2017 at 22:35

32. Lynn

    Received, my order very promptly.
    SUPER VALUE. Lovely quality, will be buying again very definitely. *****

    Posted on Tue 14th Mar 2017 at 12:11

33. Sally Rowles

    We have been incredibly impressed by the excellent customer service, the letters we purchased look brilliant and we will thoroughly recommend Orchard Craft Company to all our friends.

    Posted on Sat 4th Mar 2017 at 19:44

34. Claire

    Absolutely perfect, 5* service .Thank you

    Posted on Sat 25th Feb 2017 at 16:05

35. Lynnette

    Rapid delivery. Great price. Will definately use again.

    Posted on Sat 18th Feb 2017 at 21:55

36. Enrico

    Tutto ok. Venditore consigliato. Grazie

    Posted on Fri 17th Feb 2017 at 21:05

37. SOPHIE MONNERET

    Excellent customer service, Lesley was brilliant at getting back to me and shipping my order quicker as it was for a birthday. Love all the prints they have, great find! Will definitely recommend and use again.

    Posted on Fri 17th Feb 2017 at 19:31

38. Maria

    Excellent service. Will definitely use again and recommend to friends and family

    Posted on Thu 16th Feb 2017 at 14:23

39. Antoinette Doyle

    Thank you for the lovely letters so efficient and they have made my grandsons first Christmas stocking perfect.

    Posted on Wed 21st Dec 2016 at 09:08

40. Elaine

    Thank you as always for providing a fantastic quick and efficient service

    Posted on Fri 18th Nov 2016 at 20:21

41. Susan Plummer

    My first shopping experience has been very positive. Great products and an excellent service

    Posted on Tue 15th Nov 2016 at 18:54

42. Sadie

    I had a Pudsey bear emergency, and needed felt spots in a hurry. Fantastic price , quality and speedy delivery. Thank you

    Posted on Tue 15th Nov 2016 at 17:45

43. Shar

    I order frequently from Orchard Crafts & love their stuff!
    Fabulous quality & always take note of my little requests.
    
    Thank you

    Posted on Sat 5th Nov 2016 at 12:43

44. Marilyn

    Thank you, I ordered the letters and they arrived this morning. Perfect, thank you.
    I am so pleased with them. Now to make the bunting!

    Posted on Fri 14th Oct 2016 at 10:19

45. Tracie

    Love this company for the letters for my bunting. I wont go anywhere else and your service is really quick. Thank you for all the lovely letters you have done for me

    Posted on Mon 12th Sep 2016 at 19:31

46. Megan

    I've just received my iron on letters and I'm so impressed with the quality and how quickly they arrived! They are beautiful, I'm so excited to show my bridal party on the wedding day!
    
    Thank you, so much!
    Megan x

    Posted on Mon 12th Sep 2016 at 09:57

47. Kate

    Fantastic service and great quality products that made our team polo shirts look very professional.

    Posted on Tue 6th Sep 2016 at 10:31

48. Nicci Shepherd

    Thank you for the lovely iron-on letters, perfect for my bunting project. Fantastic service, quick and efficient.

    Posted on Mon 8th Aug 2016 at 10:38

49. Elaine Burke

    I just want to say that the products from Orchard Craft Company are fantastic and they are very nice to shop with. Its a pleasure doing business with you
    
    Thank you
    Elaine x

    Posted on Fri 22nd Jul 2016 at 22:57

50. Geoff Fowler

    Just wanted to thank you for your excellent service. Not only did you spend a lot of time with me getting the right font but I have received them today as well!
    
    Marvelous service, much appreciated.
    
    Thank you again

    Posted on Wed 20th Apr 2016 at 12:41

51. Gaynor Griffiths

    This is the first order I have placed and I am really impressed with the service I received, couldn't do enough to help, thank so much for making this purchase so easy x.

    Posted on Fri 11th Mar 2016 at 22:03

52. Francesca

    Many thanks for the beautiful numbers and stars that arrived yesterday. My six year old daughter sported them proudly for NSPCC number's day today! Lovely products! I will use orchard company again.

    Posted on Fri 5th Feb 2016 at 12:32

53. Amy

    Brilliant and very helpful service and very quick turnaround when needed! Used many times and will definitely be used again many times in the future! Thank you Lesley for all your help! :)

    Posted on Wed 16th Dec 2015 at 08:10

54. Angela

    Excellent service. Iron on letters were just what I needed to put on my grandaughters Christmas stockings. Thank you so much.

    Posted on Wed 7th Oct 2015 at 16:56

55. Amanda Rose

    Excellent service - thank you. I placed an order in the early hours of a Sunday morning and needed delivery by the Wednesday. My ordered arrived on the Tuesday. My order was also of an excellent quality. Thank you!

    Posted on Tue 29th Sep 2015 at 11:39

56. Terryann

    Lesley.... I cannot thank you enough for your excellent service and going out of your way to get the colour of material I wanted. I placed the order Mon and received Tues.... unbelievable service!!! I am so grateful that you could get the colour as well and it is wonderful... i am thrilled.... Thank you so much. Terryann

    Posted on Tue 15th Sep 2015 at 16:16

57. Nicky

    Thank you for your prompt and kind attention to my project. Lesley ensured swift delivery and the cushion for my niece's first primary class looks pretty good thanks to your excellent letters! I was very impressed by the free apostrophe, and the stars. Many thanks - I will be back!

    Posted on Wed 19th Aug 2015 at 14:20

58. Phillip

    Absolutely delighted with the iron on letters!! They look amazing on the bunting I've made. Great service, I shall be using you again.

    Posted on Sun 26th Jul 2015 at 09:38

59. Jenny mccabe

    Excellent service and very helpful. My order was posted out very quickly. It was a large order and it was all done beautifully and packaged very thoughtfully. I would not hesitate to recommend this company. Many thanks.

    Posted on Wed 15th Jul 2015 at 12:54

60. Evangeline Cheong

    I've just received the Dino, Dog and Letter A iron-on appliqués. I'm really happy with the products, your efficiency in getting the products sent out ASAP and also your flexibility in allowing me to choose the color and design I like.

    Posted on Thu 18th Jun 2015 at 19:40

61. Heather

    Just wanted to let you know that I'm really pleased with the things I ordered from you. Thank you for great customer service.

    Posted on Thu 21st May 2015 at 19:21

62. Christina John

    What a fantastic company to work with! Ordered 60 x large white flower buttons to use as added extras to my chair covers & sashes business and they are exactly what I wanted!
    Ordering through Orchard Craft Co is quick, easy and such a friendly service, with great comminication throughout. Will definitely be ordering again soon.
    Keep up the good work guys xx

    Posted on Sun 10th May 2015 at 10:04

63. Martin Hill

    We have received the snowflakes today, Thank you for a very speedy and prompt service.

    Posted on Sat 9th May 2015 at 13:27

64. Sharmina Banu

    I placed an order for the personalised Wedding ring cushion last week. What can I say the cushion was absolutely amazing! The couple loved it and could not take their eyes off it, along with everyone else that saw it! Pictures do not do it justice. Just wanted to say a huge thank you, for processing my order and having it sent out at such short notice! Also the excellent communication and customer service, be assured I will be coming back to order again! Thank you once again! X

    Posted on Thu 9th Apr 2015 at 10:25

65. June Cornish

    Received my order today, Super fast delivery. Just what I wanted .The fabric letters are beautifully done and perfect in every way. I will definitely shop here again .Thank you so much x

    Posted on Thu 9th Apr 2015 at 10:22

66. Darshan

    What incredible service! I had mistakenly ordered felt letters which would have been too large for the bunting which made up the rest of my order and, rather than just leaving me with a costly error, I was contacted and a change was made to my order. Very swift service and I am delighted by my finished project. Thank you!

    Posted on Sat 21st Mar 2015 at 00:48

67. Sue Lees

    I just wanted to say thank you for my order I have started sewing them on my bunting and they look lovely. I will certainly recommend you to my friends and will happily use your Company again myself.

    Posted on Wed 11th Mar 2015 at 20:09

68. Nikki Heims

    Fantastic service! I used Orchard Craft Company for my Christmas Stocking lettering and they are great! Can not find letters anywhere else as good as these :-)

    Posted on Thu 29th Jan 2015 at 19:27

69. Claire

    I was very grateful when my order was dispatched the next day on my request, so that I could hope to have it in time for Christmas... Thank you!

    Posted on Sun 21st Dec 2014 at 14:53

70. Hamish

    My wife is delighted and has your details next to her sewing machine. Once again thanks for a brilliant service, have a lovely Christmas.
    
    Hamish

    Posted on Thu 18th Dec 2014 at 17:26

71. Krystina O'Donnell

    Absolutely delighted with my purchases and your service was second to none. Thank you

    Posted on Tue 9th Dec 2014 at 10:09

72. Rebecca

    Wonderful service! Really helpful I can't thank your enough.

    Posted on Fri 5th Dec 2014 at 21:54

73. Sarina Christy

    What Fantastic & very fast service.
    I needed theses by 25th Nov 2014......Only ordered Wednesday 19th & after communication via email, they arrived today.......Now that's service for you.
    Thank You so much.

    Posted on Fri 21st Nov 2014 at 17:18

74. sue

    Thank you once again absolutely delighted with my purchase.And thank you so very much for your very quick response and delivery I am so grateful thank you and a Merry Xmas.

    Posted on Wed 19th Nov 2014 at 14:45

75. Melise

    Letters arrived today really pleased, would definitely use Orchard Craft company again

    Posted on Wed 12th Nov 2014 at 17:26

76. Deirdre Hutson

    Fantastic customer service, Lesley could not have been more helpful! Will be using Orchard Craft Company again :-)

    Posted on Thu 6th Nov 2014 at 18:39

77. Lynn

    Spotty numbers arrived , thrilled , many thanks.

    Posted on Thu 30th Oct 2014 at 14:48

78. Jane

    Many thanks for the advice and the speedy service.
    
    Thrilled with the letters and figures I've received.
    
    Many thanks
    Jane

    Posted on Sat 4th Oct 2014 at 16:43

79. Helen

    Wonderful service and really quick delivery.
    I was emailed due to my error in ordering and
    had a second mail in response in minutes. Many thanks to the team. You really helped me out and I am most grateful.

    Posted on Mon 22nd Sep 2014 at 21:45

80. Claire McNeilly

    So glad I found Orchard Craft Company ... Product is excellent, staff very helpful and supper fast delivery. I will definetly be a return customer ... Will also recommend to friends. Thank you

    Posted on Mon 8th Sep 2014 at 13:10

81. Dorothy

    Excellent service and value for money. I will certainly use them again.

    Posted on Tue 19th Aug 2014 at 15:42

82. Anastasia

    Fast delivery and great service. I'm very happy and will order again. Thank you.

    Posted on Mon 18th Aug 2014 at 11:46

83. Arlene

    Amazing product, much better quality than anticipated. Super fast delivery.Great price.Highly recommended. Thank you

    Posted on Tue 5th Aug 2014 at 13:47

84. Debbie

    Orchard Craft Company was a fantastic find. I initially discovered them on Ebay but realised that if I went straight to their website I was offered a discount! Perfect! Everything they have produced for me has been of a fantastic quality and is despatched really quickly. You can always rely on great service, great quality and an ever increasing range of fabrics and shapes. I wouldn't buy from anywhere else now!

    Posted on Mon 14th Jul 2014 at 20:19

85. Louise

    We're a small business and rely on Orchard Craft Company to produce all our lettering and motifs. They never disappoint, with everything always produced to the highest standard and always delivered in excellent time. I can't recommend Orchard Craft Company enough. Their service is second to none.

    Posted on Tue 8th Jul 2014 at 21:44

86. Sally

    We ordered personalised bags and cards for my daughter's teachers for the 2nd year this year. They are always of the highest quality and so unique - you really feel that some thought and effort has gone in to say thank-you to the staff. The staff are always so touched and the bags in particular this year were a huge hit. Thank-you once again Lesley. Always a pleasure to deal with and dispatched super-fast! I will be back again next year for more (if not before!)

    Posted on Sun 6th Jul 2014 at 14:11

87. Terryann

    My daughter is getting married in July and I had the task of making personalised bunting and table decorations. How lucky was I to find such a wonderful company and Lesley accomodated my every need, I am thrilled with my shabby chic letters, numbers and shapes. They have been admired by all my friends and I cannot wait for the day to display them all. I could not have done this without Lesley and also the very reasonable prices.... I have recommended you to all my friends and wish you every success in 2014 as you truly deserve it.... Thanks so much

    Posted on Mon 30th Jun 2014 at 11:17

88. Eva Elks

    I couldn't be happier with my order. Lesley was accomodating and helpful, gave me a great discount and even made apostophies to order! I've already made my first sash and it was quick and easy and looks fab. A very happy customer!

    Posted on Thu 26th Jun 2014 at 16:15